Frequently asked questions
FAQ
Do you offer Free Shipping in the UAE?
Yes! We offer FREE shipping across the UAE on all eligible orders. Delivery times may vary depending on your location.
How long does delivery take?
Most orders are delivered within 2–5 business days across the UAE. You'll receive updates once your order is processed and shipped.
Are your products high quality?
Absolutely. Every product is carefully selected to meet our standards for quality, durability, and performance before being offered on Prime Haven.
How can I contact customer support?
Our support team is always ready to assist you. Simply contact us through our Contact Us page or email us, and we'll respond as quickly as possible.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available on selected products and locations within the UAE. Availability will be shown during checkout.
Can I return or exchange a product?
If you receive a damaged or incorrect item, please contact our support team within the return window. We'll guide you through the return or replacement process according to our policy.